📦 Returns and Refund Policy

At Chopistry, we offer a 30-day return policy, providing you with sufficient time to request a return after receiving your item.

Return Eligibility: To be eligible for a return, your item must meet the following criteria: it must be in the same condition as when you received it—unused, undamaged, with the tags intact, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Damage and Issues: We recommend that you inspect your order carefully upon receipt. If you discover any defects, damages, or if the wrong item was delivered, please contact us immediately. We will evaluate the issue promptly and work to resolve it.

Exceptions/Non-Returnable Items: Please be aware that certain items are non-returnable due to their nature. These include perishable goods (such as food, flowers, or plants), custom products (such as personalized items), and health-related products. We cannot accept returns on these items. If you have any questions or concerns, please do not hesitate to contact us.

Initiating a Return: To request a return, please contact us at michelloo@gmail.com. Be sure to include your order number and a description of the issue. Once we approve your return, we will provide you with detailed instructions on how to send the item back. Please note that you will be responsible for the return shipping costs.

Return Shipping Cost: You will be responsible for covering the return shipping costs. If the return is due to our error (such as receiving a damaged or incorrect item), we will cover the return shipping costs and issue a full refund upon receiving the returned item.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refunded amount will be credited back to your original payment method within a reasonable timeframe. Please note that processing times may vary depending on your bank or card issuer.

We are committed to providing excellent customer service and ensuring your needs are met with care. Should you have any further questions or need assistance with cancellations or returns, please feel free to contact our customer support team.